Safety and location
We first need to know whether a technician could work at the location. A motorway emergency area or hard shoulder may require other assistance or recovery.
WHEN A JOURNEY STOPS
Tyre trouble on the road? Start with safety.
A flat tyre, sudden pressure loss or visible damage can bring a journey to an unexpected stop. MOTO WAY helps you describe the situation and explore what assistance may be appropriate at your location.
Safety, location, tyre availability and equipment requirements are assessed before any service can be agreed.
Unexpected tyre troubleFor motorway and major-road problems, your immediate priority is reaching a place of relative safety where possible — not checking or changing the tyre beside moving traffic.
How enquiries work ↗UNDERSTANDING THE PROBLEM
When might this be relevant?
No two breakdowns are identical. These are common reasons people ask about emergency tyre assistance.
A tyre suddenly loses pressure or becomes visibly deflated.
You notice a bulge, cut or other potentially serious damage.
A wheel or tyre issue makes you concerned that continuing could be unsafe.
WHAT TO TELL US
A few important details
- Road, travel direction and nearest junction or services
- Whether you are stopped in a safe location
- Vehicle type, make and model
- The tyre problem, any warning lights and your contact details
Only obtain these details when it is safe. Do not inspect a tyre beside motorway traffic.
A STRAIGHTFORWARD PROCESS
How the options are considered.
Assessment and any next steps must reflect the real location, equipment, safety conditions and availability—not a website promise.
Type of tyre problem
Tell us what happened and whether any tyre has been driven while flat. Do not inspect a tyre from an unsafe roadside position.
Possible next steps
Depending on safety, vehicle details and resource availability, options may include a professional tyre assessment, suitable replacement or arranging recovery through an appropriate provider.
WORTH KNOWING
If you are on a motorway
If you cannot reach a service station or a safer location, follow the Highway Code breakdown procedure: go left where possible, get safe and get help. If you are trapped in a live lane or cannot leave the vehicle safely, stay belted with hazard lights on and call 999 for the police.
Safety first
For motorway breakdowns, the official Highway Code explains how to get left, get safe and get help.
Read motorway safety guidance ↗COMMON QUESTIONS
Good to know before you enquire.
Useful answers about emergency tyre assistance, safe arrangements and what we can and cannot confirm online.
Can you reach me on the motorway hard shoulder?
A hard shoulder is an emergency stopping area, not a routine tyre-fitting location. Any response depends on the actual circumstances, safe working arrangements and the possible need for recovery or traffic authorities.
Is a flat tyre always repairable?
No. Internal damage from running deflated, the location of a puncture, the tyre type and its condition can make a professional repair unsuitable.
What if I cannot tell you my tyre size?
You can start with your vehicle make, model and registration where safe to provide. The full tyre specification may still be needed before any replacement is agreed.
Does an online request send someone automatically?
No. Submitting an enquiry does not automatically confirm a technician, price, arrival time or dispatch.
EXPLORE MORE
Related MOTO WAY services.
Discover the information you need for a different tyre or wheel problem.
TELL US WHAT HAPPENED
Ready to explain your tyre problem?
Share your vehicle, safe stopping location and the details of the issue. We'll review whether suitable assistance options may be available.
Start an assistance enquiry ↗Enquiry only — not automatic dispatch, a guaranteed quote or an ETA.